309J_AMANDEEP_S26945

Communications and computer skills
Q.1.’Communication is an interactive process’
Ans. Communication is surely an interactive process because it depends upon sender, receiver any communication channel that could send message and its feedback without any interruption. Communication interactive could be between person to person and person to computer. Communication between person to person is communication between people and on the other hand person to computer communication is way through which people communicate with media. So communication is exactly an interactive process that needs strongly sender and receiver with channel to exchange messages.
Q.2 Define and give an example of verbal, nonverbal and graphic communication?
Ans. Communication is divided into three main forms: 1. Verbal communication 2. Non-verbal communication 3. Graphic communication1. verbal communication is a act of expressing yours thoughts through words. it is a skill in spoken , written. It can take the form of spoken words between two or more people. or it can be in form of written words.verbal communication requires language. e.g. Letters , faxes ,Telephone , E-mails .
2. Non-verbal Communication is sent by anymeans other than words and graphics Such communication is related with human senses. This kind of communication involves motion , colour, shape etc. It includes facial expressions and body movements etc.
3. Graphic communication repesents ideas and connections visually. it is basically related with visual shapes , diagrams , lines etc. It is process to create , develop, produce pictorial images to convey information , ideas and feelings.This can be verbal and non-verbal both. Q.3. (a). Define term Sender and receiver? Ans. Communication needs different aspects and facts at different stages.Sender is a person in communication one who sends the information. communication begins with this individual. The sender encodes a message in form of words or signs.Receiver is a person who receive the information by sender. The receiver decode the information and understand the message however in words or signs.
(b) Define Message?
Ans. It is a idea or feeling that connect sender and receiver . this feeling is conveyed by sednder to receiver. Messages are used to transfer some valuable information from one person to another.
(c) Define feedback? Ans. Feedback is an essential part of effective communication. It is response of listener to speaker. It is a process giving output to particular input. Both sender and receiver need feedback.
Q. 4. (a) Define perception?
Ans. perception has a significant influence on communication. Perception is the process of attainig awareness , understanding of sensory information. As we know that way of sender's message is different from receiver that how he receive it. perception is a way of understanding of message by both sender and receiver. It is therepresentation of what is perceived.
(b) Four factors that may influence the perception?
Ans. There are different factors that effect perception of sender and receiver.These are Self conceptFamilyCultureSkillsFeelings etc.
Q. 5. (a) Four types of communication?
Ans. Communication can occur via different processes.
1.Verbal communication 2. Non-verbal communication 3. Formal communication 4. Informal communication
(b) Define these with examples?
Ans. 1. verbal communication is a act of expressing yours thoughts through words. it is a skill in spoken , written. It can take the form of spoken words between two or more people. or it can be in form of written words.verbal communication requires language. e.g. Letters , faxes ,Telephone , E-mails .
2. Non-verbal Communication is sent by anymeans other than words and graphics Such communication is related with human senses. This kind of communication involves motion , colour, shape etc. It includes facial expressions and body movements etc.
3. Formal communication includes all the instances where communication has to occur in a set of formal format. The style of communication in this is very formal and official. Main example of this is business or cooperate communication.
4. Informal communication includes instances of free unrestricted communication between two or more people. It does not have any rigid rule or guiddlines. e.g. such communication is between friends and family.